Comentario del Miami Marriott Biscayne Bay 4*

We had our wedding at the Marriott Biscayne Bay this past Oct 24th, 2015. I wouldn't wish what happened to us to any other bride. We live in Omaha, NE and our dream was to get married (ceremony) with an amazing view (the bay in this case). We decided to go with the Marriott after touring 10 different hotels, because the view was exactly what we wanted. Everything else (hotel, reception room, etc) was pretty standard to any other hotels of this category. Anyways, from the time we arrived to Miami to after we left the communication with Bertha Galindo was great, she was eager to help and of course get us to sign the contract. And after we did… communication stopped. I got transfer to a different event planner which was no different in regards with the communication process. It took her about 2 months to get me 1 picture of the linens we were going to use. We tried to keep a positive attitude and arrived to Miami one week before our wedding to get everything finalized. We went to the menu tasting (food was amazing, probably the only good thing along with the chef and catering staff). At that point they informed us that our ceremony venue (our dream venue) was not the one we agreed upon when we visited the hotel for the first time. They were extremely rude to the point that they made me cry three days before my wedding. I don't think I've ever cried so hard, my hands were shaking and I didn't even get to enjoy my food tasting. Bertha had the nerves to tell me that she never took me to the site in question (I had pictures that proved otherwise). They said that they had the area with the bay view booked before we even went to Miami for the first time. We asked them to show us the contracts with the dates that they were signed to see who signed them first and they refused to do so. After two hours of the bride and groom both crying and desperate, this super rude manager entered the room where we were tasting the menu and ONLY said: You are getting married at the lower deck terrace, let's move on. I didn't even understand what he was referring to. Martha Mayea my new event planner had to explain that they gave us back our original venue. I felt relief but that did not help my nerves with our wedding coming up in two days. The day of the wedding we decided to leave all behind and enjoy our day. It turns out it rained half way through our wedding ceremony and we had to move to the back-up room inside. When we arrived to the back-up room the room was not ready. All my groomsmen and even the priest had to help the personnel to accommodate the chairs to finish the ceremony. It was ridiculous. All of our guests standing next to the door waiting for them to put 50 chairs in two rows for about 20 minutes. Everything ran late after that. There was no communication to our guests either. After the ceremony they took us and the wedding party to take pictures and no one told the guests, who were looking for us to congratulate us. The cocktail hour was held next to the electrical stairs which was a tiny space for 60 people, and nobody knew what to do, where to go, nothing. It was like we say in my country "un despelote" a total mess. My overall experience was terrible and I regret making the decision to go with the Marriott for my wedding.